¿Qué software usan los restaurantes para las reservas?
Los restaurantes usan un módulo de reservas vinculado al plano de sala, no un simple calendario. La diferencia práctica: un calendario te dice que vienen 25 personas a las 20:00; el plano de sala te dice que a esa hora no tienes ninguna mesa libre para 6.
Respuesta breve
- Restaurants use a reservation module with a floor plan, which ties a booking to a specific table, not just to a number of seats.
- The software keeps bookings in a single list that you see from the same application.
- It shows the time slots of each table, so you can see when it frees up.
- It keeps group bookings and events on the same floor plan.
- Contact details in a booking are personal data, which you use only for the reservation.
Qué debe hacer el software
- Show the floor plan, with the free and the reserved tables for each time slot.
- Let you choose a table of the right size, so you do not block a six-top for two guests.
- Show bookings by day and by time slot, so you can plan the service.
- Keep group bookings on the same floor plan, with party size and time.
- Show the cancellation policy before confirmation, if you have one.
- Live in the same application as the menu and the orders — otherwise the host works in two places.
Qué dice la normativa
- El nombre, el teléfono y el email de una reserva son datos personales y se conservan solo el tiempo necesario (Reglamento UE 2016/679).
- Un recordatorio de una reserva existente no es marketing; los mensajes promocionales necesitan un consentimiento aparte.
- The cancellation policy must be stated before the booking is confirmed (OG 21/1992).
Ejemplo práctico
Hypothetical example: on a Friday night, a 60-seat restaurant has 25 bookings, and some guests do not show up. Every empty table is seats you can no longer sell. Work out the loss with your own figures: the number of empty tables, multiplied by your average check.
A calendar or a paper book does not show which tables are free before the rush. A floor plan shows at a glance which tables are still available.
Errores frecuentes
- Usar un calendario genérico que no sabe nada de mesas ni de su tamaño.
- Apuntar las reservas telefónicas en un cuaderno y las online en otro sitio: nunca cuadran.
- Not stating the cancellation policy before confirming, which can become a legal risk (OG 21/1992).
- Not writing down the bookings that were not kept, so you repeat the same mistake with the same guests.
Cómo te ayuda 4restaurants.net
- The floor plan and the bookings sit in the same application as the evening's orders.
- The time slots on each table show when the table frees up.
- Group bookings and events sit on the same floor plan, with no separate notebook.