Quale software usano i ristoranti per le prenotazioni?
I ristoranti usano un modulo di prenotazione legato alla mappa della sala, non un semplice calendario. La differenza pratica: il calendario ti dice che alle 20:00 arrivano 25 persone, la mappa della sala ti dice che a quell'ora non hai un tavolo libero per 6.
Risposta breve
- Restaurants use a reservation module with a floor plan, which ties a booking to a specific table, not just to a number of seats.
- The software keeps bookings in a single list that you see from the same application.
- It shows the time slots of each table, so you can see when it frees up.
- It keeps group bookings and events on the same floor plan.
- Contact details in a booking are personal data, which you use only for the reservation.
Cosa deve fare il software
- Show the floor plan, with the free and the reserved tables for each time slot.
- Let you choose a table of the right size, so you do not block a six-top for two guests.
- Show bookings by day and by time slot, so you can plan the service.
- Keep group bookings on the same floor plan, with party size and time.
- Show the cancellation policy before confirmation, if you have one.
- Live in the same application as the menu and the orders — otherwise the host works in two places.
Cosa dice la normativa
- Nome, telefono ed email di una prenotazione sono dati personali e si conservano solo per il tempo necessario (Reg. UE 2016/679).
- Un promemoria per una prenotazione esistente non è marketing; i messaggi promozionali richiedono un consenso separato.
- The cancellation policy must be stated before the booking is confirmed (OG 21/1992).
Esempio pratico
Hypothetical example: on a Friday night, a 60-seat restaurant has 25 bookings, and some guests do not show up. Every empty table is seats you can no longer sell. Work out the loss with your own figures: the number of empty tables, multiplied by your average check.
A calendar or a paper book does not show which tables are free before the rush. A floor plan shows at a glance which tables are still available.
Errori comuni
- Usare un calendario generico che non sa nulla dei tavoli e delle loro dimensioni.
- Tenere le prenotazioni telefoniche su un quaderno e quelle online altrove: le due liste non tornano mai.
- Not stating the cancellation policy before confirming, which can become a legal risk (OG 21/1992).
- Not writing down the bookings that were not kept, so you repeat the same mistake with the same guests.
Come ti aiuta 4restaurants.net
- The floor plan and the bookings sit in the same application as the evening's orders.
- The time slots on each table show when the table frees up.
- Group bookings and events sit on the same floor plan, with no separate notebook.