Welche Software nutzen Restaurants für Reservierungen?
Restaurants nutzen ein Reservierungsmodul, das mit dem Saalplan verknüpft ist, keinen einfachen Kalender. Der praktische Unterschied: Ein Kalender sagt Ihnen, dass um 20:00 Uhr 25 Personen kommen; der Saalplan sagt Ihnen, dass zu dieser Zeit kein Tisch für 6 frei ist.
Kurze Antwort
- Restaurants use a reservation module with a floor plan, which ties a booking to a specific table, not just to a number of seats.
- The software keeps bookings in a single list that you see from the same application.
- It shows the time slots of each table, so you can see when it frees up.
- It keeps group bookings and events on the same floor plan.
- Contact details in a booking are personal data, which you use only for the reservation.
Was die Software können muss
- Show the floor plan, with the free and the reserved tables for each time slot.
- Let you choose a table of the right size, so you do not block a six-top for two guests.
- Show bookings by day and by time slot, so you can plan the service.
- Keep group bookings on the same floor plan, with party size and time.
- Show the cancellation policy before confirmation, if you have one.
- Live in the same application as the menu and the orders — otherwise the host works in two places.
Was rechtlich gilt
- Name, Telefonnummer und E-Mail einer Reservierung sind personenbezogene Daten und werden nur so lange gespeichert, wie Sie sie brauchen (DSGVO, EU-Verordnung 2016/679).
- Eine Erinnerung an eine bestehende Reservierung ist keine Werbung; Werbenachrichten brauchen eine gesonderte Einwilligung.
- The cancellation policy must be stated before the booking is confirmed (OG 21/1992).
Praxisbeispiel
Hypothetical example: on a Friday night, a 60-seat restaurant has 25 bookings, and some guests do not show up. Every empty table is seats you can no longer sell. Work out the loss with your own figures: the number of empty tables, multiplied by your average check.
A calendar or a paper book does not show which tables are free before the rush. A floor plan shows at a glance which tables are still available.
Häufige Fehler
- Einen allgemeinen Kalender nutzen, der nichts über Tische und deren Größe weiß.
- Telefonische Reservierungen in einem Heft und Online-Reservierungen woanders führen – beides passt nie zusammen.
- Not stating the cancellation policy before confirming, which can become a legal risk (OG 21/1992).
- Not writing down the bookings that were not kept, so you repeat the same mistake with the same guests.
Wie 4restaurants.net hilft
- The floor plan and the bookings sit in the same application as the evening's orders.
- The time slots on each table show when the table frees up.
- Group bookings and events sit on the same floor plan, with no separate notebook.